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Partnership working improves safety for bus travellers

Derbyshire Police and Crime Commissioner has praised successful partnership arrangements that are helping to keep bus passengers safe from crime.

During the past five years, the Commissioner has been working closely with Stagecoach and other key partners on Operation Routemaster – a joint project in Chesterfield and Derby aimed at improving relationships between police, bus companies and local businesses, increasing confidence among drivers to report crime and ensuring local people feel safer when travelling on public transport. 

The project stemmed from a meeting held between Stagecoach and the PCC to improve links between the two organisations and was followed by a further multi-agency meeting in March 2015 involving staff unions, Derbyshire County Council, Chesterfield Town Centre Management and representatives from Derbyshire Constabulary.

Since then, the partnerships have continued to go from strength to strength with the ongoing aim of making bus journeys pleasant and safe for customers, preventing fare dodging or ticket misuse, identifying and targeting problem parking on bus routes and forging a closer relationship between the local police and bus drivers.

Mr Dhindsa said: “This project has proved to be a great success and has brought multiple benefits for all the agencies involved.

“Most importantly, it has helped improve the safety of passengers and offered additional reassurance for those travelling on the routes around Chesterfield and Derby.

“There is now improved information sharing and communication between the Police and the partners involved in the scheme and we identify problems and solutions together to maximise the impact of our interventions on our communities. This project is a great example of the benefits of working together as one team.”

Sue Hayes, Operations Director, Stagecoach Yorkshire, added: “We’re proud to be working together in partnership with the Safer Neighbourhood policing teams, workers’ unions and Derbyshire County Council on this important community initiative.

“Together we've seen the collective benefit of joint working to support safety on buses and address challenges such as badly-parked cars affecting buses being able to serve the community.

“Being involved in Operation Routemaster is just one of the many ways we are working to make bus travel as enjoyable and safe as possible for our customers and drivers.”

As part of Operation Routemaster, neighbourhood officers carry out high-visibility patrols at peak times on buses and around the depots, chatting to local residents during their journeys and understanding the issues impacting drivers.

This has resulted in prompt action being taken when problems have been raised and increased confidence among drivers to report incidents to the police.


Notes to editor:

  • Image supplied is pre-COVID restrictions
  • Stagecoach Yorkshire operates an extensive network of local bus services in South and West Yorkshire, including Sheffield, Barnsley, Rotherham, Doncaster, Pontefract, Leeds and Wakefield.
  • Stagecoach also operates in parts of Derbyshire and the Peak District, including Chesterfield, Matlock and Buxton.
  • Overall, Stagecoach Yorkshire employs 1,170 staff and operates a fleet of 384 buses, including 54 hybrid electric diesel buses, which carry 37.1 million passengers 18.9 million miles annually.
  • 100 per cent of its fleet is low-floor to provide easy access for wheelchair users and passengers with buggies and the average age of a bus is 7.5 years.

For more information on Stagecoach please contact Louise Holroyde on 07775 404806



Media Enquiries:   Sallie Blair - 01283 821012 / 07702 541401




Posted on Wednesday 24th March 2021
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