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Derbyshire PCC celebrates national quality award for victims' services

A range of inclusive services commissioned by Derbyshire Police and Crime Commissioner Hardyal Dhindsa to help victims recover from crime are the first to receive a new national quality award.

Derbyshire Victims Services (DVS), run by leading restorative justice provider Remedi and funded by the PCC, has earned a new Victims Choice Quality Mark in recognition of its high standards of victim care work.

The new award, launched by Supporting Justice CIC (Community Interest Company), assesses frontline victim care organisations against five core standards of performance to increase confidence among the public and victims of crime and demonstrate the value for money and effectiveness of commissioned services.

DVS met each of the robust standards and is the first organisation to receive the official mark of approval which certifies its ability to provide excellent victim care.

A special event is being held at the University of Derby on Wednesday (14 March) where current service users including a victim of the Manchester terrorist attack will speak frankly about how the support has enhanced their recovery.

Mr Dhindsa said: “I’m really proud of the impact Derbyshire Victims’ Services has made so far and this award is independent verification of the high quality of care and support available to victims of crime in this county.

“This service was designed by victims of crime for victims of crime. From the outset, we aimed to give survivors access to the kind of support they identified as vital to their recovery and improve their whole experience of the criminal justice service. We know from the positive feedback they’ve given us that this approach is working and this award further cements our success.

“I would like to congratulate Remedi for a well-deserved accolade. While one victim will always be one too many, it’s reassuring to know that in Derbyshire those accessing victim services will receive a top quality response.

“Next week’s event will put all of its work into perspective and help us understand the powerful role Derbyshire Victims Services is playing in helping people to cope and recover from their experiences of crime.”

In the 12 months up to March 2017, 5.9 million incidents of crime impacted on adults aged over 16 in England and Wales. A range of services are available for crime victims, but until now there has been no way of assessing their relative quality or suitability.

Supporting Justice CIC launched the UK-wide Victims Choice Quality Mark to help improve and advance the quality of care that victims receive from service providers.

Steve Jones, Director of Remedi, said: “We are delighted to have been awarded the first quality mark in the UK for our work in Derbyshire. It is not only testament to the consistent hard work and passion of the team but also to the close partnership fostered with the Police and Crime Commissioner.

“There is a shared desire and commitment to deliver the best possible services for victims in the county and this award is testament to that vision.”

David Kenyon, head of business development at Supporting Justice, said: “Supporting Justice is delighted that Derbyshire Victim Services is the first recipient of the Victims Choice Quality Mark. The quality mark process is focused on what a service actually delivers to victims and how it makes a positive difference to lives of those impacted by crime.

“My colleague and I who assessed the service were deeply impressed by commitment and effectiveness of all at DVS and we heard first hand from those who benefited from DVS support about how important that support has been in their lives and how much they appreciate it. DVS offers excellent care and support to those whom it serves, and the team clearly show their willingness to “go that extra mile”.

“The commitment to continuous improvement on behalf of their clients is something from which we can all learn.”

Victims’ Commissioner Baroness Newlove added: ‘I am delighted to hear that Derbyshire Victim Services have won the first ever national Victims Choice Quality Mark. I believe that victims of crime deserve professional services and support and welcome any initiative such as this that sets out to recognise high quality services. Having visited Derbyshire Victim Services I am aware of their hard work and commitment. I send my congratulations to all of the team’


Posted on Thursday 8th March 2018
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