Newly elected Police and Crime Commissioner Hardyal Dhindsa arrived for his first day in office firmly focussed on improving communication streams with the diverse communities of Derbyshire and the City.
His focus includes not only his own face-to-face ‘listening and responding to’ people but also personally monitoring the progress to improve 101 call-handling and seeing mobile technology introduced as quickly and widely as possible.
“It’s important that we both listen to people and keep them informed in a way that suits them,” he said. “I intend to boost the use of all channels of communication so that people can contact the police easily using 101 non-emergency number and tell me what their priorities and concerns are.
“It is a two-way conversation as I think that we must find appropriate methods to keep people informed whether this is about crime in their area, events, updates on their neighbourhood team or other items of interest. We cannot rely on websites alone.
“Communication of all kinds has to work well, and that is my goal. It’s not just about talking to people. Listening to, understanding and taking up what they say about community safety is the first step.
“I will be announcing new projects in the next few weeks which will help me reach a wider audience and I am determined to monitor the work to improve 101 call-handling, which has been hampered by technological glitches. There is an action plan to improve matters and I intend to keep a very close eye on progress.”
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Posted on Thursday 12th May 2016