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Derbyshire Victims at the heart of new service

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Victims needs must come first Derbyshire’s Police and Crime Commissioner Alan Charles told those attending the launch of his new service.

Explaining that over the last three years his team had worked hard to understand the scope of the services needed in Derbyshire and in doing so had consulted widely with victims and associated support services, he added: “Our approach is simple.  We want to help all victims to cope and recover.

“We were keen to provide a single point of contact for victims, and offer appropriate levels of support depending on need.  We know that some victims require more specialist support, so we have commissioned more specialist services in areas such as sexual violence and domestic abuse.  We have also commissioned dedicated services for young people and victims of hate crime.”

Introducing the new website for victims’ services, developed in line with feedback from consultation, he said that people could now access the necessary information on-line at www.core-derbyshire.com or telephone 0800 612 6505 and if they wish, arrange face to face meetings.  The Commissioner explained that the name CORE had been derived from the desire to help victims ‘Cope and Recover’ from their experiences.

CORE promotes a more holistic approach to victims and witnesses of crime; ensuring service users are offered multifaceted help to resolve their problems and increase their ability to cope with their experiences – while also reducing repeat victimisation.

Unusually, individuals have the choice to “opt-in” or “opt-out” of the help system depending on their needs. Victims of crime will also be able to self-refer to the CORE service without ever reporting a crime to police.  This service is free, confidential and available to everyone.

The CORE service is being delivered by the charity Remedi, an independent charity for people affected by crime, with specially trained volunteers offering information, practical help and emotional support.

Steve Jones, Director of Remedi, said: “The model of delivery being established in Derbyshire under the CORE structure, with a range of specialist providers working collaboratively together to ensure the best possible service and support is provided to victims, is superb and testament to the Commissioner’s commitment to victims across the County. We are both delighted and excited to be part of such an innovative model which ensures services are provided on an individual needs led basis for all victims.”

In addition to the general support offered by Derbyshire-CORE victim services, the Derbyshire Police and Crime Commissioner has also commissioned a number of other services which are focused on giving support and advice to victims of more specific crime types.   

SV2 has recently been awarded the contract to support victims of Sexual Assault.  Steve Spear of SV2 said: “We welcome the new CORE victim service.  It will make it easier for victims and survivors to access support when they need it.  We are especially pleased that CORE will support all victims and survivors including those who are considering, or do not want, to involve the police.”

Domestic Abuse victims in Derby City will have access to wide ranging support services from Refuge.  Victims recognised as ‘high-risk’ will still receive support services from Derby City Council.

Refuge is the country’s largest single provider of specialist domestic violence services. Refuge runs a national network of safe accommodation, community outreach projects, culturally specific services and independent domestic, sexual and gender-based violence advocacy services, and supports 3,700 women and children on any given day.

Sandra Horley CBE, Chief Executive of Refuge: “Refuge is the country’s largest provider of specialist services for people experiencing domestic violence. We are delighted to be expanding the support we deliver in Derby through the Derby City Domestic Violence Service, which has been commissioned by Derbyshire’s Police and Crime Commissioner. This new service will provide free, confidential, non-judgmental and independent support and advice for women and men experiencing domestic violence in Derby city. We look forward to working in partnership with the other CORE members to ensure all victims of crime in Derbyshire receive specialist support that is appropriate to their needs.”

In the County, victims will receive support via jointly commissioned services provided by the Police and Crime Commissioner and Derbyshire County Council, by calling 08000 198 668.

More information about these services and those provided by other agencies can be found at: www.core-derbyshire.com.



Media Enquiries:    Sallie Blair - 01283 821012 / 07702 541401


Posted on Monday 11th April 2016
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