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Commissioner welcomes action that is reducing hoax callers and resolving complaints as early as possible

A fall in hoax and abusive calls to Derbyshire Constabulary following prosecutions and other positive action has been welcomed by the county’s Police and Crime Commissioner, Alan Charles.

“Nuisance like this not only wastes valuable police time but might also lead to delays in dealing with genuine emergencies,” Mr Charles said.

Already this year, two court cases, two fixed penalties, a caution and eight warning letters have been instigated against abusive and hoax callers.

On Monday (March 17) the Commissioner’s latest Strategic Governance Board, which was also attended by members of the public, heard that the positive action of the past 18 months had helped to reduce the number of nuisance callers who had amounted to 222 in the past 18 months. Outcomes for those attending court could include ASBOs.

“Derbyshire Police is also working closely with safer neighbourhood officers, partners, the newly formed Mental Health triage team and The Samaritans with a view to support, advice or treatment being made available to repeat callers where appropriate,” Mr Charles said. “This, together with spreading the word among all our communities about the difference in function between the non-emergency number and 999, will help to ensure as fast a response to genuine calls as possible.”

The Commissioner also approved of the force Professional Standards Department’s introduction of dedicated staff members to try, in the first instance, to resolve an issue of complaint to the complainant’s satisfaction rather than involve bureaucracy. “This is proving to satisfy our communities in most cases where the wish is simply to receive a better policing service to meet their particular needs,” he said.

“I believe that keeping most resolutions local will help to maintain and improve public confidence in policing in Derbyshire and, at the same time, make savings from both an efficiency and financial point of view.” 

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Media Enquiries:   Sallie Blair - 01283 821012 / 07702 541401

 

Posted on Wednesday 19th March 2014
 
 
 
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